Shipping & Returns Policy
Effective Date: [January 24, 2026]
9 Ball Billiard is committed to a shipping and returns process that’s clear, reliable, and fair. This policy outlines how we handle order processing, delivery, returns, and refunds — so you know exactly what to expect from the moment you order to the moment it arrives.
Shipping Information
Order Processing
Orders are typically processed within 1–8 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We partner with established shipping carriers to get your order to you safely and on schedule. Delivery times vary by destination and shipping method selected at checkout, and are always estimates rather than guarantees — carrier delays, weather, and customs processing can all affect the final delivery date
Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and delivery location. Any applicable taxes or duties will be clearly displayed before you complete your purchase.
Order Tracking
As soon as your order ships, we’ll send a confirmation email with your tracking number so you can follow it every step of the way
Shipping Responsibility
All orders are carefully packaged to protect your items during transit. Responsibility for the order transfers to the customer once the shipment has been handed over to the carrier.
Returns & Exchanges
Return Eligibility
We accept returns on eligible items within 7 business days of delivery, provided that:
The item is unused and in original condition
Original packaging is intact
Proof of purchase is provided. Certain items, including customized products or clearance items, may be non-returnable unless defective.
How to Initiate a Return
To request a return, please contact our support team before sending any items back:
Email: sales@9ballbilliard.com
Phone: +13862961969. Our team will provide return instructions and authorization if your return is approved.
Return Shipping
Unless the return is due to an error on our part or a defective item, customers are responsible for return shipping costs. Shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and order details. We will work quickly to resolve the issue.
Exchanges
If you need to exchange an item, please contact us for assistance. Exchanges are subject to product availability and return eligibility.
Contact Us
If you have questions about shipping, returns, or your order, our team is happy to help.
9 Ball Billiard
Email: sales@9ballbilliard.com
Phone: +13862961969